Create an Auto Attendant (IVR)
The following steps will allow you to create an Auto Attendant (aka IVR) Example Script “Thank you for calling Prysm...
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How To
Helpful articles to walk you through basic configurations.
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Add Contacts to Directory
You can populate individual contacts into your directory by logging into the Manager Portal and entering records manually or adding... -
Create Time Frames
The following steps will allow you to set up time frames for use with call routing. It is best practice... -
Change Answering Rules
This document will outline how to change answering rules on a call routing user. Using any web browser log into... -
Verify E911 Registration
The following steps will allow you to test E-911 registration. Place Test Call Using any hosted phone dial 933. You... -
Allow and Block Calls
The following steps will allow you to Allow and Block Calls from the Web Portal. Evaluate Call Flow Condition In... -
Set Caller ID Prefix
Caller ID Prefix can be used to determine what number an outside party called. This can be set from the... -
Send and Receive SMS from Portal
The following steps will show you how to send and receive SMS messages via the Manager Portal. Sending Messages Once... -
Edit Button Config Using SNAPbuilder
The SNAPbuilder tool introduces the ability to customize buttons on a specific device, deploy and bulk edit templates, and build... -
Upload or Modify Music on Hold
You can upload or modify custom music on hold within Prysm Voice. This documentation is a how-to article and describes...
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