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National Suicide Hotline
Today, July 16, 2020, we have enabled the new three-digit number for the National Suicide Prevention Lifeline. The FCC unanimously voted to make 988 the official number for free, confidential support to individuals in crisis. Establishing the
Added: Thursday, July 16, 2020 4:40 pm

Edit Button Config Using SNAPbuilder
The SNAPbuilder tool introduces the ability to customize buttons on a specific device, deploy and bulk edit templates, and build phone directories; directly from the Online User Portal [ht_message mstyle="success" title="Items Needed"
Added: Thursday, January 30, 2020 9:34 pm

Send and Receive SMS from Portal
The following steps will show you how to send and receive SMS messages via the Manager Portal. Access to Manager Portal via Client Portal or Direct
Added: Thursday, January 30, 2020 9:26 pm

Tested Headset List Compatibility
The following document specifies the headsets that have been tested and that are compatible with Yealink IP Phones. Source
Added: Wednesday, January 29, 2020 9:47 pm

Call History (Basic User)
See the calls made from your
Added: Wednesday, January 29, 2020 9:31 pm

Music on Hold (Basic User)
Customize the music on hold specific to your
Added: Wednesday, January 29, 2020 9:28 pm

Phones (Basic User)
Learn more about the registered phones under your user
Added: Wednesday, January 29, 2020 9:25 pm

Recently Updated

Reserved Number Space
The following numbers should not be assigned within a domain because they are reserved for system functions. Restricted Numbering00-99Reserved for internal use411Information611Customer Service911Emergency933Emergency Testing988National Suicide
Modified: Friday, July 17, 2020 11:27 am

Star Codes and Features
Many features in the Prysm Voice platform are controlled by dialing the star key in conjunction with a 2 or 3 digit code. The default star codes are listed below. These may be customized by submitting a request
Modified: Tuesday, July 7, 2020 3:48 pm

Service Network
Our service delivery network ensures that you have the highest reliability and connectivity. This document outlines the details of our network along with IP address records for advanced use case scenarios or specific firewall filtering
Modified: Thursday, January 30, 2020 10:06 pm

Hours of Operation
Customer service, billing, and technical support is available from 8:30 a.m. to 5:30 p.m. Central Time, Monday through Friday (holidays excluded) for all issues. After Hours / Emergency Support After hours and emergency, support is available
Modified: Thursday, January 30, 2020 10:04 pm

Manager Portal (Basic User)
Learn how to access the Manager Portal and what it's used
Modified: Thursday, January 30, 2020 9:48 pm