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Microsoft Teams Setup
If your organization has elected to use the Microsoft Teams integration, then you will be able to place or receive calls using Teams as a softphone. In addition, your presence can be configured to be synchronized from the PBX so that your
Added: Friday, June 17, 2022 3:35 pm

Access Voicemail System
Generally, voicemails are configured to be automatically emailed to you based on your overall organization settings. However, should you utilize the voicemail system by dialing into it then this document will provide you with the steps on doing
Added: Tuesday, June 15, 2021 12:43 pm

SNAPmobile Release Notes - v3.1
Scope:This article outlines the new features, improvements and bug fixes for SNAPmobile 3.1. Main Features Upon entering a user login, the keyboard for the password text field will now include a "Use Saved Password" button that will allow the
Added: Wednesday, June 2, 2021 12:56 pm

VoIP Glossary
Thumb through our glossary or search for a term that you would like more information about. ScopeThese are terms, acronyms, definitions and more in-depth analysis of some of the terms relating to Hosted
Added: Wednesday, June 2, 2021 12:51 pm

Prohibited and Limited Support Devices
Summary Due to various factors there are certain devices that are either prohibited, or not supported on the platform. The list below is meant solely as an example and is not to be considered a complete list of devices.  Prohibited
Added: Wednesday, June 2, 2021 12:44 pm

Taxes and Fees
Cost Recovery Surcharge Cost Recovery Surcharge is not a government tax, but a fee collected and retained to recover government compliance costs, charges imposed by other carriers for calls between our customers and theirs, and by 3rd parties
Added: Wednesday, June 2, 2021 12:38 pm

Upload or Modify Music on Hold
You can upload or modify custom music on hold within Prysm Voice. This documentation is a how-to article and describes the process from a basic user and also an office manager role. [ht_message mstyle="success" title="Items Needed"
Added: Thursday, April 1, 2021 10:03 am

Recently Updated

SNAPmobile is an iOS and Android application that will allow you to use your Prysm Voice service anytime, anywhere, from any iOS or Android device. The following instructions will allow you to configure the SNAPmobile application on your iOS or
Modified: Wednesday, March 2, 2022 10:03 am

Edit Button Config Using SNAPbuilder
The SNAPbuilder tool introduces the ability to customize buttons on a specific device, deploy and bulk edit templates, and build phone directories; directly from the Online User Portal [ht_message mstyle="success" title="Items Needed"
Modified: Thursday, August 26, 2021 11:23 am

Getting Started
Our team is dedicated to getting you on-boarded and providing the information you need to make the most of your new Prysm Voice service! Basic information required in order to set up your account: Full name and contact information for the
Modified: Tuesday, June 15, 2021 12:56 pm

08/14/2020 – Portal, API, SNAPmobile Outage
Incident Report (Resolved)Event Description: Portal, API, SNAPMobile OutageEvent Start Time: 2020-08-14 5:05 ESTEvent End Time: 2020-08-14 7:23 ESTRFO Issue Date: 2020-08-19 Affected Services Portals, API, and SNAPmobile were among the
Modified: Wednesday, June 2, 2021 1:06 pm

03/16/2021 – Call History Display Failure
Incident Report (Resolved)Event Description: Intermittent failure to display call history and traces.Event Start Time: 2021-03-16 12:55 AM ESTEvent End Time: 2021-03-17 05:25 PM ESTRFO Issue Date: 2021-03-17 Affected Services Call history and
Modified: Wednesday, June 2, 2021 1:00 pm