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Dial an International Number
Dial Permissions must first be enabled from our support team. This setting is per extension, so open a support request if you have not done so
Added: Thursday, January 26, 2023 2:34 pm

Call Quality Reports
This guide answers some common questions and explains what to do should you encounter any call quality concerns. Items Needed• Caller Number or Dialed Number• Date and Time of Call• Report should be made within 24 hours of call If you
Added: Thursday, September 22, 2022 10:37 am

Create a conference call
You can merge multiple calls together to function as an entire conference call. The steps to complete this are based on the device type. Yealink Conference Phone Models Include: CP935W-Base, CP935W You can host a five-way conference with
Added: Wednesday, August 31, 2022 3:10 pm

Microsoft Teams Setup
If your organization has elected to use the Microsoft Teams integration, then you will be able to place or receive calls using Teams as a softphone. In addition, your presence can be configured to be synchronized from the PBX so that your
Added: Friday, June 17, 2022 3:35 pm

Access Voicemail System
Generally, voicemails are configured to be automatically emailed to you based on your overall organization settings. However, should you utilize the voicemail system by dialing into it then this document will provide you with the steps on doing
Added: Tuesday, June 15, 2021 12:43 pm

SNAPmobile Release Notes - v3.1
Scope:This article outlines the new features, improvements and bug fixes for SNAPmobile 3.1. Main Features Upon entering a user login, the keyboard for the password text field will now include a "Use Saved Password" button that will allow the
Added: Wednesday, June 2, 2021 12:56 pm

VoIP Glossary
Thumb through our glossary or search for a term that you would like more information about. ScopeThese are terms, acronyms, definitions and more in-depth analysis of some of the terms relating to Hosted
Added: Wednesday, June 2, 2021 12:51 pm

Recently Updated

Service Network
Our service delivery network ensures that you have the highest reliability and connectivity. This document outlines the details of our network along with IP address records for advanced use case scenarios or specific firewall filtering
Modified: Friday, September 29, 2023 5:50 pm

Allow and Block Calls
The following steps will allow you to Allow and Block Calls from the Web Portal. Access to Manager Portal via Client Portal or Direct Link:
Modified: Tuesday, August 16, 2022 7:03 pm

SNAPmobile
SNAPmobile is an iOS and Android application that will allow you to use your Prysm Voice service anytime, anywhere, from any iOS or Android device. The following instructions will allow you to configure the SNAPmobile application on your iOS or
Modified: Wednesday, March 2, 2022 10:03 am

Edit Button Config Using SNAPbuilder
The SNAPbuilder tool introduces the ability to customize buttons on a specific device, deploy and bulk edit templates, and build phone directories; directly from the Online User Portal [ht_message mstyle="success" title="Items Needed"
Modified: Thursday, August 26, 2021 11:23 am

Getting Started
Our team is dedicated to getting you on-boarded and providing the information you need to make the most of your new Prysm Voice service! Basic information required in order to set up your account: Full name and contact information for the
Modified: Tuesday, June 15, 2021 12:56 pm