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SNAPmobile Release Notes - v3.1
Scope:This article outlines the new features, improvements and bug fixes for SNAPmobile 3.1. Main Features Upon entering a user login, the keyboard for the password text field will now include a "Use Saved Password" button that will allow the
Added: Wednesday, June 2, 2021 12:56 pm

VoIP Glossary
Thumb through our glossary or search for a term that you would like more information about. ScopeThese are terms, acronyms, definitions and more in-depth analysis of some of the terms relating to Hosted
Added: Wednesday, June 2, 2021 12:51 pm

Prohibited and Limited Support Devices
Summary Due to various factors there are certain devices that are either prohibited, or not supported on the platform. The list below is meant solely as an example and is not to be considered a complete list of devices.  Prohibited
Added: Wednesday, June 2, 2021 12:44 pm

Taxes and Fees
Cost Recovery Surcharge Cost Recovery Surcharge is not a government tax, but a fee collected and retained to recover government compliance costs, charges imposed by other carriers for calls between our customers and theirs, and by 3rd parties
Added: Wednesday, June 2, 2021 12:38 pm

Upload or Modify Music on Hold
You can upload or modify custom music on hold within Prysm Voice. This documentation is a how-to article and describes the process from a basic user and also an office manager role. [ht_message mstyle="success" title="Items Needed"
Added: Thursday, April 1, 2021 10:03 am

03/16/2021 – Call History Display Failure
Incident Report (Resolved)Event Description: Intermittent failure to display call history and traces.Event Start Time: 2021-03-16 12:55 AM ESTEvent End Time: 2021-03-17 05:25 PM ESTRFO Issue Date: 2021-03-17 Affected Services Call history and
Added: Thursday, March 18, 2021 12:56 pm

08/14/2020 – Portal, API, SNAPmobile Outage
Incident Report (Resolved)Event Description: Portal, API, SNAPMobile OutageEvent Start Time: 2020-08-14 5:05 ESTEvent End Time: 2020-08-14 7:23 ESTRFO Issue Date: 2020-08-19 Affected Services Portals, API, and SNAPmobile were among the
Added: Thursday, August 20, 2020 9:03 am

Recently Updated

Music on Hold
Music on Hold allows you to specify personal music on hold for your extension. You configure music on hold files using the Music On Hold page. To display this page, click the Music on Hold icon at the top of the page: The Add Music button
Modified: Thursday, April 1, 2021 10:03 am

National Suicide Hotline
Today, July 16, 2020, we have enabled the new three-digit number for the National Suicide Prevention Lifeline. The FCC unanimously voted to make 988 the official number for free, confidential support to individuals in crisis. Establishing the
Modified: Friday, July 17, 2020 11:53 am

Reserved Number Space
The following numbers should not be assigned within a domain because they are reserved for system functions. Restricted Numbering00-99Reserved for internal use411Information611Customer Service911Emergency933Emergency Testing988National Suicide
Modified: Friday, July 17, 2020 11:27 am

Star Codes and Features
Many features in the Prysm Voice platform are controlled by dialing the star key in conjunction with a 2 or 3 digit code. The default star codes are listed below. These may be customized by submitting a request
Modified: Tuesday, July 7, 2020 3:48 pm

Service Network
Our service delivery network ensures that you have the highest reliability and connectivity. This document outlines the details of our network along with IP address records for advanced use case scenarios or specific firewall filtering
Modified: Thursday, January 30, 2020 10:06 pm