Add Contacts to Directory

You can populate individual contacts into your directory by logging into the Manager Portal and entering records manually or adding via an import task.

Items Needed

Access to Manager Portal via Client Portal or Direct Link: https://manage.prysmvoice.com

Contact records that you would like to enter

CSV template if adding via an import task

Manually Entering Contact

Login to Manager Portal
Select Contacts

Next click on Add Contact

Enter the following information in the contact pop-up card.
- First Name
- Last Name
- Work Number: Enter 10 digit phone number (no characters)
You may enter additional information, where required. (see contact table reference below)
Hit Save

Contact Table Reference

Field	Description
First Name	Contact’s first name
Last Name	Contact’s last name (surname).
Work number	Contact’s work telephone number.
Mobile number	Contact’s mobile telephone number.
Home number	Contact’s home telephone number.
Email	Contact’s email address.

Import Contact List

In order to import contacts, you must first download the CSV template so that you have the correct column headers.

The best method to import contacts is by using a comma separated value (CSV) file with the correct column header information. You can download a template to work from by first exporting your current contact list. Purge any records from the list before entering new records, saving, and importing.

Download CSV template by using the Export button

Observe the column headers when adding information to the file. Leave fields blank that you do not wish to populate. Example below:

After all data has been completely entered using the Import button to add the new entries into the system.

Shared Contacts

Scope

You must have an Office Manager role in order to publish shared contacts.

Select Users from the main system navigation (If required, exit user mode and return to the main system navigation by clicking on Manage Organization at the top of the screen.)