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Change Answering Rules

This document will outline how to change answering rules on a call routing user.

  • Using any web browser log into the Manager Portal.
    • You may conveniently access this from the Client Portal as well
  • From the top navigation menu go to Users.
  • Click on Call Routing User (Extension will show a 4000-4999 user)
  • Go to the Answering Rules tab
  • Click and drag the arrow buttons next to the answering rules to re-order them
  • Click Save

Verification (Optional)

You may verify the currently applied Time Frame by navigating to the Answering Rules section of the appropriate user. You will see a blue Active tag next to the current Time Frame.

Updated on January 28, 2020

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