This document will outline how to change answering rules on a call routing user.
- Using any web browser log into the Manager Portal.
- You may conveniently access this from the Client Portal as well
- From the top navigation menu go to Users.
- Click on Call Routing User (Extension will show a 4000-4999 user)
- Go to the Answering Rules tab
- Click and drag the arrow buttons next to the answering rules to re-order them
- Click Save
You may verify the currently applied Time Frame by navigating to the Answering Rules section of the appropriate user. You will see a blue Active tag next to the current Time Frame.