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Create Time Frames

The following steps will allow you to set up time frames for use with call routing. It is best practice to create three minimum time frames: Always, Business Hours and Holidays

Create New Time Frame

  • Using any web browser log into the Manager Portal.
    • You may conveniently access this from the Client Portal as well
  • From the top navigation menu click on Time Frames.
  • Click Add Time Frame
  • Choose a descriptive name for the time frame.
  • Select when you would like the time frame to occur:
    • Always
    • Days of the Week and Times
    • Specific dates or ranges
  • Click Save
  • Repeat as necessary

Example: Always

  • Click Add Time Frame
  • Name: Always
  • When: Always
  • Click Save

Example: Business Hours

  • Click Add Time Frame
  • Name: Business Hours
  • When: Days of the week and times
  • Select the check boxes for Monday, Tuesday, Wednesday, Thursday and Friday. The system will default to 9 AM to 5 PM for each day.
  • Click Save

Example: Holidays

  • Click Add Time Frame
  • Name: Holidays
  • When: Specific dates or ranges
  • Using the calendar icon select the date for each holiday you want to add.
  • For additional dates use the green add icon at the right
  • Click Save

Verification (Optional)

You may verify the currently applied Time Frame by navigating to the Answering Rules section of the appropriate user. You will see a blue Active tag next to the current Time Frame.


You may now use these time frames in your auto attendants and answering rules. Time zone of the time frame will apply according to the time zone set for the user.

Updated on January 28, 2020

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