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Auto Attendants

An Auto Attendant (or AA for short) allows callers to be automatically transferred to an extension without the intervention of an operator/receptionist. Auto attendants are commonly referred to as a virtual receptionist or IVR (interactive voice response) system.

The Prysm Voice AA system allows for time-based routing so that different auto attendants can be presented to callers based on time of day or weekend, holiday, or special events.

For more information on configuring an Auto Attendant view our How-To article.

Updated on January 25, 2020

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