1. Home
  2. How To
  3. Dial an International Number

Dial an International Number

Items Needed

  • Dial Permissions must first be enabled from our support team. This setting is per extension, so open a support request if you have not done so already.

  • Calls Outside of the United States or Canada

    While you only need to dial a ten digit number for calls in the United States or Canada, if you are making a call to any other location, you must first dial the exit code (011), followed by the country code of the country you are calling. This is then followed by the area code plus the local phone number in the destination country.

    What if I call the Caribbean?

    The Caribbean is technically part of the North American Numbering Plan (NANP) but these calls are still considered international and billable in nature. Therefore, in order for the phone system to route the call out to the correct underlying carrier, you will need to dial the exit code (011), then the country code (+1) along with the area code and telephone number.

    For example, to reach the Bahamas Ministry of Tourism and Aviation:
    Dial 011 + 1 + 242 + 302-2000
    (Exit Code) + (Country Code) + Area Code + Local

    How are international calls billed?

    International calls are subject to our standard international rates. You will automatically be billed for international calls made during the current billing period, on the next invoice.

    What if I experience problems dialing international calls?

    Reach out to our support team so that we may review the call trace and determine the problem. We will need to know the number you are dialing, along with the date and time of the call to assist. Occasionally, we have experienced scenarios where the terminating carrier denies the call and we have to open a case with the ULC to investigate further.

    Why might an international call not complete?

    If you encounter a situation where a call will not connect, this could be due to a multitude of reasons.

    • There could be a problem with the account of the person you are calling (out of minutes, account issue, etc.)
    • The phone number may not be set up to accept international calls.
    • The phone number may no longer be active.
    • There could be network congestion.

    It’s also possible that your calls may have been flagged as part of our fraud detection system. We proactively monitor and raise alerts based on undisclosed criteria in an ongoing effort to prevent and prohibit abuse of our service. We make an effort to reach out to the account holder to let them know if this occurs.

    Updated on January 26, 2023

    Was this article helpful?

    Related Articles

    Need Support?
    Can't find the answer you're looking for?
    Contact Support