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5/6/2019 – v2 Atlanta Network Failure

Incident Report (Resolved & Investigating)

Event Description: Dropped calls and lost registration
Event Start Time: 2019-05-06 12:17 PM EST
Event End Time: 2019-05-06 12:21 PM EST
RFO Issue Date:

Affected Services

Inbound calls and registrations for customers on v2 nodes in Atlanta

Event Summary

Inbound calls failing and lost registration for customers on v2 registered to Atlanta

Event Timeline

  • 12:17 PM EST – We received an alert that a core network element had failed resulting in dropped calls and lost registration
  • 12:18 PM EST – Network element restarted and services restored
  • 12:19 PM EST – Network element failed again
  • 12:19 PM EST – Services failed over to remaining nodes. Phones regained registration and calls flowed normally.

Future Preventative Action

Affected network element was removed from production and replaced with a spare. Services were routed back to the primary nodes. Investigation will continue to determine cause of initial network failure.

Updated on January 25, 2020

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