New Articles
Set Caller ID Preference When Forwarding CallsWhen forwarding calls to an external number, you can control which caller ID is displayed to the recipient. This behavior is determined by how the destination number is entered in the manager portal. How It Works The system uses the number
Added: Thursday, March 19, 2026 11:13 am
Pair a Yealink Handset with a DECT Base Station
Applies To Yealink W70B Base Station Yealink W76P Base Station and Handset Yealink W59R Handset Yealink W56H Handset Yealink W78H Handset Procedure Before registering a handset, the base station will need to be placed in
Added: Thursday, March 19, 2026 11:06 am
Twilio Hosted SMS
What Is Hosting a Number? If you already have a phone number and want to use it to send texts through Twilio—while still using the same number for calls with another provider—you’ll need to host the number with Twilio. Landline numbers: up
Added: Wednesday, January 28, 2026 3:18 pm
How to Remove Spam Labels from Your Business Phone Number
Why Is My Number Showing Up as Spam? In today’s world of constant robocalls and phone scams, it’s not uncommon for legitimate business numbers to be mistakenly marked as “Spam Likely” or “Scam Risk.” This can impact your ability to reach
Added: Thursday, April 10, 2025 2:51 pm
Submit 10 DLC Information
Complete the following form so that our team can register your brand and campaign for text messaging on our
Added: Tuesday, November 12, 2024 3:31 pm
10 DLC — Use Cases
Non-Profit Organizations Verified Non-Profit Brands with 501c3 status will be able to register Standard Use Cases in addition to "Charity" and "Emergency." Carrier terms for the "Charity" Use Case will also apply to other registered Standard Use
Added: Tuesday, November 12, 2024 3:13 pm
Dial an International Number
Dial Permissions must first be enabled from our support team. This setting is per extension, so open a support request if you have not done so
Added: Thursday, January 26, 2023 2:34 pm
Recently Updated
Hours of OperationCustomer service, billing, and technical support is available from 8:00 a.m. to 5:00 p.m. Central Time, Monday through Friday (holidays excluded) for all issues. After Hours / Emergency Support After hours and emergency, support is available
Modified: Wednesday, February 25, 2026 8:06 pm
Reserved Number Space
The following numbers should not be assigned within a domain because they are reserved for system functions. Restricted Numbering00-99Reserved for internal use211Community Support311Municipal Services411Local Directory Assistance511Traveler
Modified: Thursday, May 23, 2024 12:54 pm
Service Network
Our service delivery network ensures that you have the highest reliability and connectivity. This document outlines the details of our network along with IP address records for advanced use case scenarios or specific firewall filtering
Modified: Friday, September 29, 2023 5:50 pm
Call Quality Reports
This guide answers some common questions and explains what to do should you encounter any call quality concerns. Items Needed• Caller Number or Dialed Number• Date and Time of Call• Report should be made within 24 hours of call If you
Modified: Friday, September 23, 2022 12:54 pm
Microsoft Teams Setup
If your organization has elected to use the Microsoft Teams integration, then you will be able to place or receive calls using Teams as a softphone. In addition, your presence can be configured to be synchronized from the PBX so that your
Modified: Thursday, September 22, 2022 11:22 am