Many features in the Prysm Voice platform are controlled by dialing the star key in conjunction with a 2 or 3 digit code. The default star codes are listed below. These may be customized by submitting a request to support@prysmvoice.com.
| Star Code | Feature Description |
|---|---|
| *** | Dynamically Park a Call |
| <Call Park Queue Number> | Park a Call |
| *35 + <Extension Number> | Extension Pickup Answer a call that is ringing at another extension |
| *36 | Domain Pickup Answer a call that is ringing within the same domain |
| *37 | Department Pickup Answer a call that is ringing within the same department |
| *40 | Activate Call Forwarding |
| *41 + <Forwarding Number> | Set Forward Busy Destination |
| *42 + <Forwarding Number> | Set Forward No Answer Feature |
| *44 | Pick up a call from another device on the same extension |
| *46 | Hot Desking: Release Ownership of Device |
| *48 + <Destination Number> | Ask caller to enter PIN before connecting call |
| *49 + <Destination Number> | Ask caller to enter extension # before connecting call |
| *50 + <Extension Number> | Auto Answer/Intercom (3 or 4 Digit Ext) |
| *55 + <Call Park Destination> | Retrieve a call from a Call Park Queue |
| *67 + <Destination> | Outbound Call to DID or Extension as Anonymous (One Time) |
| *69 | Call Return |
| *72 + <Forwarding Number> | Set Forward Destination |
| *73 | De-Activate Forward |
| *74 | Activate Night Mode (On Own User) |
| *75 | De-Activate Night Mode (On Own User) |
| *77 | Activate Reject Anonymous Calls |
| *78 | Activate Do Not Disturb |
| *79 | De-Activate Do Not Disturb |
| *80 | Activate Call Recording |
| *81 | De-Activate Call Recording |
| *87 | De-Activate Reject Anonymous Calls |
| *88 | Make Agent Available for a Queue (Online) |
| *88 + <Queue Extension> | Make Agent Available for a Specific Queue (Online) |
| *89 | Make Agent Unavailable for a Queue (Offline) |
| *89 + <Queue Extension> | Make Agent Unavailable for a Specific Queue (Offline) |
| *90 | Activate Forward Busy |
| *91 | De-Activate Forward Busy |
| *92 | Activate Forward No Answer |
| *93 | De-Activate Forward No Answer |
| *98 | Transfer to an Extension |
| *99 | Transfer to Self |
Caller ID Only setting 10 digits for the forward number will send the caller ID of your office. (i.e. 6151230999)
Prefixing the number with a 1 will send the caller ID of the original caller. (i.e. 16151230999)
This setting only applies to the Answering Rules of the Manager Portal and will not apply to the Inventory (i.e. phone numbers).
You can control outbound caller ID based on the number you enter for forwarding.
This setting only applies to the Answering Rules of the Manager Portal and will not apply to the Inventory (i.e. phone numbers).
| Shortcut | Feature Description |
|---|---|
| 7 + <Extension Number> | Transfer a call directly to voicemail (3 or 4 digit extension) |
| 7[0-1][0-9] | Transfer a call to a Call Park Queue in the 700-719 range for parking without callback |
| 7[2-9][0-9] | Transfer a call to a Call Park Queue in the 720-799 range for parking with callback |
| 99 + <Extension Number> | Auto Answer / Intercom (3 or 4 digit extension) |
| 099 + <Destination Number> | Invoke the Account Code feature |
| 5000/9900 | Unregistered Login to VMail (prompted for acct no and pass) |
| 5001/9901 | Registered Login to VMail (prompted for password only) |
| 5002/9902 | Hot Desking Sign In |
| 9999 | Hot Desk/Hoteling De-Activate |