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Prohibited and Limited Support Devices

Summary

Due to various factors there are certain devices that are either prohibited, or not supported on the platform. The list below is meant solely as an example and is not to be considered a complete list of devices. 

Prohibited Devices

The following devices may not be used on the network. Should they be found on our network we will immediately terminate all services related to the account.

  • Health and Safety devices
  • Medical monitoring devices
  • Fire Alarms
  • Elevators
  • Emergency response monitoring

Limited Support Devices

The following devices will be supported on a best-effort basis only. 

  • Unsupported ATAs used for faxing
  • Credit card terminals
  • Burglar alarms
  • ATMs
  • Postage machines
    Note: If you are a current Pitney Bowes customer you can order an ethernet connectivity kit at no charge. Click this link.

Questions and Concerns

Most of these items would be best served by a POTS line. In cases where a POTS line is unavailable the service provider can usually provide a cellular modem. Please direct any questions or concerns to our team. We reserve the right to modify this list as we deem necessary.

Updated on June 2, 2021

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