Microsoft Teams Setup

If your organization has elected to use the Microsoft Teams integration, then you will be able to place or receive calls using Teams as a softphone. In addition, your presence can be configured to be synchronized from the PBX so that your colleagues can easily tell if you are in a call or not. There are a few basic steps you need to walkthrough to configure your individual Microsoft Teams account.

Items Needed

• Access to Microsoft Teams (Desktop – web or application)

It’s important that you complete these steps from your desktop so that you have full access to the Teams app repository.

Install the Prysm Voice Application

The following steps will guide you through the basic installation of our Teams based application. The application will allow you to access the Manager Portal without the need to login. You will also be able to configure call presence settings and manage PBX features.

Click on “Apps” from the left hand navigation.

In the search bar, type Prysm Voice.

Click on “Add” and allow the application to configure itself.

Upon successful installation, you should be directed to the Manager Portal and automatically logged in to your account. If you are not authenticated to your account, and instead presented with the login screen, then submit a support ticket to our team so that we can resolve any issues.

We recommend you go ahead and pin the application for ease of access. You can do this by right-clicking on the “Prysm Voice” tab from the left-hand navigation and selecting ‘Pin.’

Configure Teams Presence

The next step in the setup process is to enable presence monitoring. You will do this by navigating to the PBX Feature Management tab from the Prysm Voice application and toggling the setting from ‘Off’ to ‘On.’

This feature is currently in beta. At the time of writing, the only presence source that can be selected is the PBX.

Demonstration video of toggling the presence feature from Off to On using the slider button.


Congratulations! This completes the setup of the Microsoft Teams integration.

Updated on September 22, 2022

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