Time Frames (Basic User)
Time Frames determine when certain events will occur.
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Contacts (Basic User)
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Contact center contains all internal users and any external numbers that have been added to the system.
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Message Settings Tab (Basic User)
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Advanced settings to control your messaging.
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Message Chat Tab (Basic User)
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Learn about the message tab.
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Basic User Introduction
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Introduction to the Basic User interface.
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Voicemail Tab (Basic User)
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Learn about the voicemail tab and its uses.
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Manager Portal (Basic User)
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Learn how to access the Manager Portal and what it’s used for.
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Set Caller ID Prefix
- January 28, 2020
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Caller ID Prefix can be used to determine what number an outside party called. This can be set from the Manager Portal. Create CID Prefix Using any web browser log into the Manager Portal. You may conveniently access this from the Client Portal as well From the navigation tabs at…
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Allow and Block Calls
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The following steps will allow you to Allow and Block Calls from the Web Portal. Evaluate Call Flow Condition In order to determine where to add the explicit allow/block list, you will need to start with the phone number that the calls are originating through. This will require you navigate…
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Verify E911 Registration
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The following steps will allow you to test E-911 registration. Place Test Call Using any hosted phone dial 933. You will receive a message with the current registration status. Contact us immediately if you believe there is an error related to your registration.