You can upload or modify custom music on hold within Prysm Voice. This documentation is a how-to article and describes the process from a basic user and also an office manager role. System Defaults Music will be inherited from the system defaults if no custom music on hold files have…
Affected Services Call history and traces were intermittently unavailable on all cores. No disruption to call services occurred. Event Summary On March 16th, 2021 at 12:55 AM EST, our NOC received alerts that the service responsible for generating call detail records and displaying them in the portal was crashing across…
Affected Services Portals, API, and SNAPmobile were among the affected services. Portals and API do not load. SNAPmobile does not register due to API not working. Event Summary On July 14th, 2020, Portal, API, and SNAPmobile were not working. Inbound and outbound calls are working normally. Other mobile apps such…
Today, July 16, 2020, we have enabled the new three-digit number for the National Suicide Prevention Lifeline. The FCC unanimously voted to make 988 the official number for free, confidential support to individuals in crisis. Establishing the easy-to-remember 988 as the “911” for suicide prevention and mental health services will…
The SNAPbuilder tool introduces the ability to customize buttons on a specific device, deploy and bulk edit templates, and build phone directories; directly from the Online User Portal How to Access SNAPbuilder (Office Managers) Login into the Manager Portal Click the Inventory tab > Then click Phone Hardware > Then Click on SNAPbuilder You will then…
The following steps will show you how to send and receive SMS messages via the Manager Portal. Sending Messages Once logged into the portal you will have a Contacts window on your bottom right If the window is minimized simply click on the black bar To create a message click…
The following document specifies the headsets that have been tested and that are compatible with Yealink IP Phones. Source File:
See the calls made from your account.
Customize the music on hold specific to your account.
Learn more about the registered phones under your user account.