Generally, voicemails are configured to be automatically emailed to you based on your overall organization settings. However, should you utilize the voicemail system by dialing into it then this document will provide you with the steps on doing so. To learn more about the voicemail features within the Prysm Voice…
Main Features Upon entering a user login, the keyboard for the password text field will now include a “Use Saved Password” button that will allow the user to authenticate and login using biometrics/passcode. Improved SNAPmobile iOS handling of received chat notifications. All notifications from a single chat conversation will be…
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Summary Due to various factors there are certain devices that are either prohibited, or not supported on the platform. The list below is meant solely as an example and is not to be considered a complete list of devices. Prohibited Devices The following devices may not be used on the…
Cost Recovery Surcharge Cost Recovery Surcharge is not a government tax, but a fee collected and retained to recover government compliance costs, charges imposed by other carriers for calls between our customers and theirs, and by 3rd parties for network facilities and services we purchase to provide service. Emergency 911…
You can upload or modify custom music on hold within Prysm Voice. This documentation is a how-to article and describes the process from a basic user and also an office manager role. System Defaults Music will be inherited from the system defaults if no custom music on hold files have…
Affected Services Call history and traces were intermittently unavailable on all cores. No disruption to call services occurred. Event Summary On March 16th, 2021 at 12:55 AM EST, our NOC received alerts that the service responsible for generating call detail records and displaying them in the portal was crashing across…
Affected Services Portals, API, and SNAPmobile were among the affected services. Portals and API do not load. SNAPmobile does not register due to API not working. Event Summary On July 14th, 2020, Portal, API, and SNAPmobile were not working. Inbound and outbound calls are working normally. Other mobile apps such…
Today, July 16, 2020, we have enabled the new three-digit number for the National Suicide Prevention Lifeline. The FCC unanimously voted to make 988 the official number for free, confidential support to individuals in crisis. Establishing the easy-to-remember 988 as the “911” for suicide prevention and mental health services will…
The SNAPbuilder tool introduces the ability to customize buttons on a specific device, deploy and bulk edit templates, and build phone directories; directly from the Online User Portal How to Access SNAPbuilder (Office Managers) Login into the Manager Portal Click the Inventory tab > Then click Phone Hardware > Then Click on SNAPbuilder You will then…