• Submit 10 DLC Information

    • November 12, 2024
    • prysm

    Complete the following form so that our team can register your brand and campaign for text messaging on our platform.

  • 10 DLC — Use Cases

    • prysm

    Non-Profit Organizations Verified Non-Profit Brands with 501c3 status will be able to register Standard Use Cases in addition to “Charity” and “Emergency.” Carrier terms for the “Charity” Use Case will also apply to other registered Standard Use Cases for these Brands. Political Use Cases TCR allows registration for Political use…

  • Call Quality Reports

    • September 22, 2022
    • prysm

    This guide answers some common questions and explains what to do should you encounter any call quality concerns. If you experience poor call quality while using the Prysm Voice platform, we request that you reach out to our support team so that we can review the call traces and all…

  • Create a conference call

    • August 31, 2022
    • prysm

    You can merge multiple calls together to function as an entire conference call. The steps to complete this are based on the device type. Yealink Conference Phone Models Include: CP935W-Base, CP935W You can host a five-way conference with up to other four parties. To create a five-way local conference: Tap Call,  enter  the  number  of  the  second  party  and  call  out.  You  can  also  select  a  contact…

  • Microsoft Teams Setup

    • June 17, 2022
    • prysm

    If your organization has elected to use the Microsoft Teams integration, then you will be able to place or receive calls using Teams as a softphone. In addition, your presence can be configured to be synchronized from the PBX so that your colleagues can easily tell if you are in…

  • Access Voicemail System

    • June 15, 2021
    • prysm

    Generally, voicemails are configured to be automatically emailed to you based on your overall organization settings. However, should you utilize the voicemail system by dialing into it then this document will provide you with the steps on doing so. To learn more about the voicemail features within the Prysm Voice…

  • SNAPmobile Release Notes – v3.1

    • June 2, 2021
    • prysm

    Main Features Upon entering a user login, the keyboard for the password text field will now include a “Use Saved Password” button that will allow the user to authenticate and login using biometrics/passcode. Improved SNAPmobile iOS handling of received chat notifications. All notifications from a single chat conversation will be…

  • VoIP Glossary

    • prysm

    Thumb through our glossary or search for a term that you would like more information about.

  • Prohibited and Limited Support Devices

    • prysm

    Summary Due to various factors there are certain devices that are either prohibited, or not supported on the platform. The list below is meant solely as an example and is not to be considered a complete list of devices.  Prohibited Devices The following devices may not be used on the…

  • Taxes and Fees

    • prysm

    Cost Recovery Surcharge Cost Recovery Surcharge is not a government tax, but a fee collected and retained to recover government compliance costs, charges imposed by other carriers for calls between our customers and theirs, and by 3rd parties for network facilities and services we purchase to provide service. Emergency 911…

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