This guide answers some common questions and explains what to do should you encounter any call quality concerns. If you experience poor call quality while using the Prysm Voice platform, we request that you reach out to our support team so that we can review the call traces and all…
You can merge multiple calls together to function as an entire conference call. The steps to complete this are based on the device type. Yealink Conference Phone Models Include: CP935W-Base, CP935W You can host a five-way conference with up to other four parties. To create a five-way local conference: Tap Call, enter the number of the second party and call out. You can also select a contact…
If your organization has elected to use the Microsoft Teams integration, then you will be able to place or receive calls using Teams as a softphone. In addition, your presence can be configured to be synchronized from the PBX so that your colleagues can easily tell if you are in…
Generally, voicemails are configured to be automatically emailed to you based on your overall organization settings. However, should you utilize the voicemail system by dialing into it then this document will provide you with the steps on doing so. To learn more about the voicemail features within the Prysm Voice…
Main Features Upon entering a user login, the keyboard for the password text field will now include a “Use Saved Password” button that will allow the user to authenticate and login using biometrics/passcode. Improved SNAPmobile iOS handling of received chat notifications. All notifications from a single chat conversation will be…
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Summary Due to various factors there are certain devices that are either prohibited, or not supported on the platform. The list below is meant solely as an example and is not to be considered a complete list of devices. Prohibited Devices The following devices may not be used on the…
Cost Recovery Surcharge Cost Recovery Surcharge is not a government tax, but a fee collected and retained to recover government compliance costs, charges imposed by other carriers for calls between our customers and theirs, and by 3rd parties for network facilities and services we purchase to provide service. Emergency 911…
You can upload or modify custom music on hold within Prysm Voice. This documentation is a how-to article and describes the process from a basic user and also an office manager role. System Defaults Music will be inherited from the system defaults if no custom music on hold files have…
Affected Services Call history and traces were intermittently unavailable on all cores. No disruption to call services occurred. Event Summary On March 16th, 2021 at 12:55 AM EST, our NOC received alerts that the service responsible for generating call detail records and displaying them in the portal was crashing across…