• Upload or Modify Music on Hold

    You can upload or modify custom music on hold within Prysm Voice. This documentation is a how-to article and describes the process from a basic user and also an office manager role. System Defaults Music will be inherited from the system defaults if no custom music on hold files have…

  • National Suicide Hotline

    Today, July 16, 2020, we have enabled the new three-digit number for the National Suicide Prevention Lifeline. The FCC unanimously voted to make 988 the official number for free, confidential support to individuals in crisis. Establishing the easy-to-remember 988 as the “911” for suicide prevention and mental health services will…

  • Edit Button Config Using SNAPbuilder

    The SNAPbuilder tool introduces the ability to customize buttons on a specific device, deploy and bulk edit templates, and build phone directories; directly from the Online User Portal How to Access SNAPbuilder (Office Managers) Login into the Manager Portal Click the Inventory tab > Then click Phone Hardware > Then Click on SNAPbuilder  You will then…

  • Send and Receive SMS from Portal

    The following steps will show you how to send and receive SMS messages via the Manager Portal. Sending Messages Once logged into the portal you will have a Contacts window on your bottom right If the window is minimized simply click on the black bar To create a message click…

  • Tested Headset List Compatibility

    The following document specifies the headsets that have been tested and that are compatible with Yealink IP Phones. Source File:

  • Contacts (Basic User)

    Contact center contains all internal users and any external numbers that have been added to the system.